Terms and Conditions - Island Joy Rides

Terms & Conditions: Self-Guided Multi Day Tours

Book with Confidence

You can count on us to be reasonable, understanding and flexible in applying the following cancellation policies. Fairness is our goal.

We require a $400 deposit per person to reserve your guided or self-guided multi-day tour. If you need to cancel, your deposit is refundable up to 60 days prior to your tour departure date, less a $50 administration fee per person. The retained admin fee can be used as a credit for a future reservation. This is our way of helping make travel less financially risky in these unsettled times so you can just focus on having fun and enjoying your vacation.

If you have to cancel less than 31 days prior, cancellation is $700 plus cost of hotels if they can’t be cancelled.

Full payment for your trip is due 30 days before your trip begins. Please contact us if circumstances might delay your full payment so that we can ensure that your reservation and deposit are secure.

Coming and Going

Our tours begin and end at the Kingfisher Oceanside Resort and Spa or the Old House Hotel. If you wish to arrive a night early – or stay longer in Campbell River at the end of your tour – you can book online. All tours end in Campbell River. Your transportation to the Comox Valley is included in the tour price on the last day of your tour only. If you would like to stay longer, we are happy to help you with the next part of your holiday.

Who Can Be a Joy Rider?

We welcome everyone from age 13 and up (but if you’re under 19, you need to bring a parent). Families wishing to book a tour are encouraged to contact us about our private tours. We will be happy to design a holiday especially for you.

Single Joy Riders

Our trip prices are based on double occupancy. If you’re a single rider and would like to share a room, we’ll do our best to match you with a like-minded rider of the same sex. Otherwise, a single supplement will apply.

Rider Responsibilities

Joy Riders are required to sign a Participant Waiver Form. Island Joy Rides reserves the right to deny participation to any individual prior to or during the trip if this person’s behaviour substantially interferes with the general enjoyment and well-being of other tour members. (That’s our lawyer again!) Island Joy Rides liability in such a case will be limited to the actual cost of the unused services.

Helmets

Our trip includes the use of a top quality bicycle and helmet. Your safety is crucial to us and so we require you to wear a helmet. (It’s the law in B.C.!) Feel free to bring your own – but feel confident that ours are first rate. For more information about appropriate cycle wear, please refer to our FAQ page.

Insurance

We highly recommend that all international guests carry medical travel insurance while on our tour. We recommend that you consider trip cancellation insurance, as well.

Your Privacy

Although we have to collect some information about you in order to plan our trip and ensure your comfort and safety, we are committed to respecting your privacy and to protecting the security of your personal information. Island Joy Rides will not sell, rent, lease, trade or disclose information about our guests to third parties unless required by law.

Any personal information collected by Island Joy Rides using online forms is stored in password protected servers with limited access. However, perfect security on the Internet does not yet exist and we cannot guarantee that our transfer of data over the Internet is impenetrable or invulnerable to hackers.

Itinerary

Island Joy Rides reserves the right to alter itineraries, when necessary. Less than four guests, weather and hotel availability may result in a change.

Terms and Conditions: Day Tours

Reserve a Joy Ride

We require a deposit of $200 per group at the time of registration to guarantee your tour date. Full payment is then due one month before your tour. If you are booking within 2 weeks of your tour date, full payment is due with your registration. We would like one person in the group to be identified as our contact for all tour correspondence.

Coming and Going

Generally, our day tours can begin and end wherever you’d like. However, we do have our preferred routes that highlight our favourite things in each community so we can identify our suggested starting points if preferred.

Who Can Be a Joy Rider?

Rider Responsibilities

All Joy Riders are required to sign a Participant Waiver Form. Failure to submit these completed forms will be considered a cancellation and our cancellation policies will apply. (Sorry for this bit of legal heaviness). Island Joy Rides reserves the right to deny participation to any individual prior to or during the tour if this person’s behaviour substantially interferes with the general enjoyment and well-being of other tour members. (That’s our lawyer again!) Island Joy Rides liability in such a case will be limited to the actual cost of the unused services.

Helmets

Cancellation

If you must cancel a tour, there will be a $50 administration fee up to 3 days before your tour. If you need to cancel within 48 hours, 50% of your tour will be refunded. If it’s the day before and we haven’t cancelled your tour, you will not receive a refund. If we must (heaven forbid) cancel a day tour, we will provide a full refund. Refunds will not be given to groups that fail to show for a tour. Depending on how payment was made – refunds can take up to 10 days to process. We aim to ride rain or shine (humans are water proof), however, sometimes we decide we have to cancel or reschedule a tour due to weather. If this is the case we will reschedule or provide a full refund.

Terms & Conditions: Bike Rentals

Booking a Bike

Please contact us to book your bike(s). A credit card number must be provided to hold each bike rental booking. As well, a credit card number must be provided in lieu of a damage deposit before the ride. All riders must complete a liability waiver and participate in a short pre-departure bike safety check before their ride. Riders are responsible for any damages to or loss of bikes.

Full payment will be collected at time of bike drop off or pick up. Payment can be made through cash, approved cheque, or PayPal.

48 hour cancellation is required otherwise people who fail to receive their bikes at the appropriate time and place will be charged $10/bike.

General Terms and Conditions for all Joy Ride activities:

Please come prepared for the weather.
Island Joy Rides has the discretion to refuse as a guest any person we judge not capable of meeting the physical demands of the trip. Full refund will be provided in this case.
All guests must complete a liability waiver and participate in our pre-departure safety presentation.
Guests must abide by the rules of bicycling safety.
All guests must wear a helmet whenever they are on the bike (even during the period when they are checking seat height etc..).
Guests bringing their own bicycle – must come with a bike in good working order and with an approved helmet. We cannot be responsible for the maintenance or repair of these bikes.
Payment can be accepted through cash, approved cheque, PayPal (guests do not need a Paypal account to utilize this method of payment) or money order.

Thank you for choosing Island Joy Rides! We look forward to sharing our island with you. Please don’t hesitate to touch base if you have any questions.

Joyfully yours,

The Island Joy Rides Team